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Special Services for Patients and
Visitors
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Assistance for Blind, Hearing Impaired and Limited-English Proficient Patients
The Hospital’s Social Service Department can assist in identifying and securing alternate communication methods for patients who have special communication needs including the use of Braille, sign language and language interpretation for more than 150 languages. The Social Service Department can be reached at extension 5549 or, from outside the Hospital, (573) 651-5549.
Hearing aid compatible telephones and/or telephone amplifiers will be provided for patients with limited hearing ability upon request. This equipment may be obtained from the Hospital Telephone Systems Specialist who can be contacted through our nursing staff.
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Chapel and Pastoral Care
Located on the first floor near the Surgical Waiting Area, the Hospital’s Chapel is always open for meditation, prayer, and worship. The Hospital’s Chaplains are available to bring you words of support and kindness and can help you contact your own minister. Call the Hospital operator to arrange for a visit from any of the Protestant or Catholic Chaplains.
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A Daily Devotion airs on Channel 2 of the Hospital’s television system at 8:15 am Monday-Friday, except on holidays.
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Food and Nutrition Services
At Your Request - At Southeast Missouri Hospital, patient meals are prepared and delivered in the form of a "room service" program called "At Your Request." This system allows patients to choose specific food items and meal delivery times. All diets are included in the system which is available from 6:30 am until 6:30 pm daily. Nutritional counseling is also available. Please check with your nurse for more details.
Guest Trays - A patient’s relative may arrange to eat a meal in the patient’s room for a nominal cost. This policy extends to all patient areas. For pediatric patients who are one year old or less, one parent is entitled to a complimentary tray per meal period. Please contact the nurse for more information.
Lacey’s On The Hill - Lacey's On The Hill is a full-service restaurant located above the Hospital Lobby. It is operated by Sodexho Services, and is open Monday-Friday from 7:30 am to 7:30 pm, and from 10:30 am to 3 pm on weekends.
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Generations Family Resource Center
The Generations Family Resource Center, located near the Hospital’s Lobby, provides a wealth of information on a wide variety of health-related subjects. Staffed by clinical and clerical personnel, the Generations Center is open Monday – Friday from 7:30 am until 5 pm. The Generations Center serves as a meeting place for various Hospital programs, support groups, health screenings, seminars and classes. Internet access to look up health information is also available on the computers in the Generations Center.
Gift Shop
Operated by the Southeast Missouri Hospital Auxiliary, The Wishing Well Gift Shop carries fresh flower arrangements, baby gifts, handmade glycerin soaps, stuffed animals, decorative seasonal items, attractive accent pieces for home or office and many other gift items. Gift wrapping is offered free of charge. The Wishing Well is located just off the Hospital Lobby. Hours are 9 am to 7 pm Monday - Friday and noon to 6 pm weekends.
Flowers and gifts for patients can also be purchased by calling The Wishing Well at (573) 334-4822, extension 5617, or by logging onto www.southeastmissourihospital.com/giftshop.
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Hair Care Center
The Southeast Missouri Hospital Auxiliary operates a Hair Care Center located on the second floor to provide basic hair care services such as shampoos, styles, and cuts for patients. Volunteers provide these services from 9 am until noon on Mondays and Thursdays. Services are complimentary; however, donations are accepted to offset the cost of supplies. Talk with your nurse to make arrangements for these services.
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Internet Access
Don't worry that you'll lose touch digitally with friends and family when you visit
Southeast Missouri Hospital. Southeast was one of the first hospitals in the state to
offer free high-speed Internet service campus-wide, and that access was upgraded
recently to make it even better.
The Wi-Fi service has been especially popular on the Obstetrics Unit, as families send
e-mails or digital images of newborns shortly after birth, or upload photos wirelessly to
computers or printers.
The wireless Internet is also well-used by business people who have loved ones in
the hospital but need to stay connected. They can easily access e-mail and the Internet,
while providing the presence they need for their family member.
Magazines and Books
Volunteers place donated magazines in waiting areas for your and your visitors to borrow while in the Hospital. The Hospital Auxiliary also provides mini-libraries in waiting areas. If you remove a book from the Hospital, please consider either returning it later, replacing it with another book, or making a donation to the Auxiliary Book Fund. Returned books and donations can be left at the Information Desk in the Hospital Lobby or the Volunteer Services office on the second floor.
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Mail, E-mail, Flowers, and Balloons
Traditional mail addressed to patients (sent to the Hospital via the US Postal Service) is delivered by Volunteers Monday-Saturday, except on holidays. E-mail addressed to patients and sent via the Hospital’s Website, is delivered Monday-Friday, except on holidays. Flowers and balloons are delivered on a daily basis. NOTE: Flowers and plants are not delivered to patients while they are in the Intensive, Coronary Care, and Cardiothoracic Units. Mylar balloons are allowed, but Hospital policy prohibits the use of latex balloons.
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Newspapers
The Southeast Missourian is distributed daily to patients by Volunteers. The St. Louis Post-Dispatch, USA Today, the Southeast Missourian, and the Cash-Book Journal are available in vending machines on the first floor near the Gift Shop in the hallway between the Lobby and the parking garage.
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Shuttle Service
For the convenience of your visitors, our free Shuttle Service provides rides between Hospital parking areas and the Lobby entrance. Shuttles run weekdays from 8 am to 8 pm and weekends from 11:45 am to 8 pm, weather permitting.
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Telephones
The telephone in your room is provided to you free of charge. Callers may reach you in your room by calling the Hospital switchboard, (573) 334-4822, and asking for your room number. No incoming calls will be put through to your room between 9 pm and 7 am.
Local calls can be dialed from patient rooms by dialing "8," waiting for a dial tone, and then proceeding to dial the local number.
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| Long distance calls can be made from patient rooms by dialing "8," waiting for a dial tone, then dialing "0"+area code+the long distance number. An operator will answer to make billing arrangements. Do not include "1" in operator-assisted calls. To use a calling card, dial "8," wait for a dial tone, then dial your card service access number. An operator will answer to make billing arrangements. The Hospital Operator can provide you with the access code of major long distance carriers. To reach the Hospital Operator, dial "0".
Public pay telephones are available in various locations throughout the Hospital.
Cellular telephones may be used in the Hospital restaurant (Lacey’s On The Hill), the Lobby, waiting areas and hallways throughout the Hospital. The use of cellular telephones is prohibited in patient rooms, treatment rooms, the Emergency Department’s center court, the Intensive Care Unit center court, and any other place where monitors and other sensitive electronic equipment are present.
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Visiting
Hours
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